Ecomera ("we," "us," or "the Company") respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you use the Ecomera platform and related sites and services (collectively, the "Service").
By using the Service, you acknowledge that you have read this Policy. If you do not agree with our practices, please stop using the Service or contact us for clarification.
1. Who we are and how to contact us
The Service is operated by Ecomera. For privacy questions or to exercise your rights, contact us using the details in the "Contact" section at the end of this Policy.
2. Information we collect
We may process categories of information including, without limitation:
- Account data: name, email, organization or team identifier, password (stored using strong one-way hashing), and profile preferences.
- Billing data: subscription details, payment method (via a payment processor where possible), tax address when required, and transaction history.
- Usage data: approximate device and browser metadata, IP address, time zone, device type, pages or features used, activity timestamps, and technical performance metrics (such as latency and errors).
- Platform content: briefs, drafts, assets, and advertising or content connections you choose to link to the Service.
- Support communications: messages you send us by email or support forms.
3. How we use your information
We use information to:
- Provide, operate, maintain, and improve the Service.
- Create and manage accounts and verify identity.
- Process payments and meet accounting and tax obligations.
- Protect security: detect fraud, prevent abuse, and safeguard systems and data.
- Comply with law and respond to lawful requests when required.
- Communicate Service-related updates or alerts and changes to this Policy.
4. Legal bases (where applicable)
Where the law requires a legal basis, we may rely on contract performance (delivering the Service), legitimate interests (security and proportionate improvement), consent when we ask for it explicitly (such as certain optional marketing or non-essential cookies), or legal obligation.
5. Sharing and disclosure
We do not sell your personal information. We may share information with infrastructure, hosting, analytics, customer support, and payment processors that process data on our instructions under appropriate contractual safeguards. We may disclose information when required by law or to protect rights and safety.
6. Retention
We retain information for as long as needed for the purposes described here or as required by law, then delete or irreversibly de-identify it. Periods vary by data type, backup practices, and regulatory duties.
7. Security
We apply reasonable technical and organizational measures to protect data. No system is completely risk-free; please use strong passwords and enable available security controls on your account.
8. Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing, data portability, and withdraw consent where processing is consent-based. To exercise rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.
9. Cookies and similar technologies
We may use cookies, local storage, and similar tools for sessions, analytics, and preferences. You can adjust your browser to limit tracking; some Service features may be affected.
10. International transfers
If data is transferred outside your country, we take appropriate safeguards (including contractual clauses where required) in line with applicable standards.
11. Children
The Service is not directed to individuals below the legal age to create an account on their own. If you are a parent or guardian and believe a child has provided information to us, please contact us.
12. Changes to this Policy
We may update this Policy from time to time. We will refresh the "Last updated" date at the top and may notify you by email or in-product notice for material changes. Continued use after the effective date may constitute acceptance where permitted by law.
13. Contact
For privacy requests, contact us at the official privacy email address you publish for Ecomera customers (replace with your live address before launch).